SHIPPING INFORMATION

Do I need to pay the duty?
      All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.
How long does it take to receive my goods?
      Once your payment is confirmed, it takes several business days for production and order processing. After that, your order will be shipped and usually takes a few business days to arrive, depending on your location.
      Note: To receive the notice from us, please make sure your e-mail or phone number is correct and available. (If you didn’t receive our email, please check your spam folder too and make sure you leave your email address when placing orders)
Why hasn't my shipping information been updated?
      After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to provide an update of your package. Once the carrier updates the information, you will be able to track your order status. Use the link below to track your order.
      If there is still no shipping information after a few days, please email us. Our team members will get back to you ASAP and check order status for you.
Why is the tracking number not working?
      When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company.
      If there is still no shipping information after a few days, please email us. Our team members will get back to you ASAP and check order status for you.
      Delivery time: usually 8-15 days.
      Processing time: usually 2-7 days.